Privacy Policy

1. Who we are

This website is operated by Car Key HQ trading as Car Key HQ.

Contact details Phone: 07985 023841

Email: info@carkeyhq.com

Service area: Wiltshire and surrounding areas, United Kingdom

2. What information we collect

When you contact us, request a quote, or book a job, we may collect:

• Your name, phone number, and email address

• Your postcode and service address

• Vehicle details, including registration, make, model, and year

• Details about the issue you are having

• Photos you choose to upload, such as images of your key, remote, vehicle, dashboard messages, or lock and ignition damage

• Payment and invoicing details, where needed

• Communications by phone, SMS, WhatsApp, email, or website forms

3. How we use your information

We use your information to:

• Confirm compatibility and provide accurate quotes

• Book and deliver our auto locksmith services

• Communicate with you about ETA, updates, and aftercare

• Keep business records, prevent fraud, and handle disputes or complaints

• Improve our services and website

4. Lawful bases for processing

Under UK GDPR, we rely on one or more of the following:

• Contract, to provide quotes and services you request

• Legitimate interests, to run our business, prevent fraud, and improve service

• Legal obligation, such as accounting and tax record keeping

• Consent, where you choose to upload photos or contact us through optional channels

5. Sharing your information

We do not sell your personal data.

We may share information only when needed to operate our service, for example with:

• Payment providers

• Accounting or invoicing providers

• Website hosting and form providers

• Regulators or law enforcement, if legally required

6. Photo uploads

Photo uploads are optional.

They are used to help identify the correct key type, confirm compatibility, and provide an accurate quote.

Photos are deleted when no longer needed, unless we must retain them for a dispute, warranty query, or legal reason.

7. How long we keep your information

We keep your information only as long as necessary for the purposes above.

This typically includes:

• Job, invoice, and accounting records kept for legal and tax purposes

• Messages and photos kept only as long as needed to quote, diagnose, and complete the job, then deleted when no longer required, unless needed for disputes or legal reasons

8. Security

We take reasonable steps to protect your information.

No online system is completely secure, so we cannot guarantee absolute security.

9. Your rights

You may have rights under UK GDPR, including access, correction, deletion in certain circumstances, restriction, objection, and data portability.

To request this, contact us using the details above.

10. Cookies and analytics

Our website may use cookies to function properly and to understand how visitors use the site. You can control cookies in your browser settings. If we use analytics tools, they may collect usage data such as pages visited and device information.

11. Complaints

If you are unhappy with how we handle your data, please contact us first so we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office.

12. Changes to this policy

We may update this policy from time to time.

The latest version will be posted on this page with the updated date.