Privacy Policy

1. Who we are

This website is operated by Car Key HQ, the trading name of Charlie Ager.

Contact details Phone: 07985 023 841

Email: info@carkeyhq.com

Service area: Wiltshire and surrounding areas, United Kingdom

2. What information we collect

When you contact us, request a quote, or book a job, we may collect:

• Your name, phone number, and email address

• Your postcode and service address

• Vehicle details, including registration, make, model, and year

• Details about the issue you are having

• Photos you choose to upload, such as images of your key, remote, vehicle, dashboard messages, or lock and ignition damage

• Payment and invoicing details, where needed

• Proof of ownership or authority documents, where needed, such as photo ID, vehicle documents, insurance documents, finance documents or other evidence that you are authorised to request work on the vehicle.

• Communications by phone, SMS, WhatsApp, email, or website forms

3. How we use your information

We use your information to:

• Confirm compatibility and provide accurate quotes

• Book and deliver our auto locksmith services

• Communicate with you about ETA, updates, and aftercare

• Keep business records, prevent fraud, and handle disputes or complaints

• Improve our services and website

• Carry out proof of ownership and authorisation checks before cutting, programming or supplying vehicle keys.

4. Lawful bases for processing

Under UK GDPR, we rely on one or more of the following:

• Contract, to provide quotes and services you request

• Legitimate interests, to run our business, prevent fraud, and improve service

• Legal obligation, such as accounting and tax record keeping

• Consent, where you choose to upload photos or contact us through optional channels

5. Sharing your information

We do not sell your personal data.

We may share information only when needed to operate our service, for example with:

• Payment providers

• Accounting or invoicing providers

• Website hosting and form providers

• Regulators or law enforcement, if legally required

6. Photo uploads

Photo uploads are optional.

They are used to help identify the correct key type, confirm compatibility, and provide an accurate quote.

Photos are deleted when no longer needed, unless we must retain them for a dispute, warranty query, or legal reason.

7. How long we keep your information

We normally keep job records, invoices and accounting information for the period required for tax, accounting and legal record keeping purposes.

Messages, quote details and uploaded photos are kept only for as long as needed to provide a quote, complete the job, deal with aftercare, handle a warranty query, resolve a complaint or meet legal requirements.

8. Security

We take reasonable steps to protect your information.

No online system is completely secure, so we cannot guarantee absolute security.

9. Your rights

Under data protection law, you may have rights including the right to access your personal data, ask for incorrect information to be corrected, ask for information to be deleted, restrict how we use your information, object to certain uses of your information, and ask for a copy of your information in a portable format where this applies.

Where we rely on consent, you can withdraw your consent at any time by contacting us. This will not affect any processing already carried out before consent was withdrawn.

To exercise your rights, please contact us using the details above.

10. Cookies and analytics

Our website may use cookies and similar technologies to make the website work, improve security, remember settings, understand how visitors use the site and improve our services.

Some cookies are essential for the website to function. Others, such as analytics or marketing cookies, may only be used where allowed by law or where you have given consent.

You can control cookies through your browser settings and, where available, through the cookie options shown on our website.

Non essential cookies will not be used unless they are permitted by law or you have been given a clear choice.

11. Third party links and platforms

Our website may link to third party websites or platforms such as Google Maps, Facebook, Instagram and WhatsApp. If you use those services, their own privacy policies and cookie policies may apply.

12. International processing

Some service providers we use may process personal data outside the United Kingdom. Where this happens, we expect appropriate safeguards to be used in line with data protection law.

13. Complaints

If you are unhappy with how we handle your data, please contact us first so we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

14. Changes to this policy

We may update this policy from time to time.

The latest version will be posted on this page with the updated date.