Proof of Ownership

1. Why we ask

We must confirm that you own the vehicle or are authorised to request work. This protects customers and helps prevent theft and fraud.

2. What we need

We keep this straightforward. Before starting work we will ask for:

• Photo ID, such as a driving licence or passport

• One document that links you to the vehicle, such as the V5C, an insurance document, or a finance agreement

3. If you do not have documents to hand

If you are stranded and do not have paperwork with you, message us what you do have. We will confirm what is acceptable before we attend.

4. Company, fleet, or business vehicles

For company vehicles, we may accept company authorisation plus photo ID. For fleet jobs, we may agree a process in advance to keep things simple.

5. Right to refuse service

If we cannot confirm ownership or authorisation, or if we have concerns about legality or safety, we may refuse service. If we have already travelled, a call out or wasted visit fee may apply. Where possible, we will explain this during booking.