Terms and Conditions

1. About these terms

These terms apply to all quotes, bookings, and services provided by Car Key HQ trading as Car Key HQ.

2. Our services

We provide mobile auto locksmith services, which may include car key cutting, key programming, remote and key fob repair, vehicle entry, ignition and steering lock work, broken key extraction, and other services agreed with you before work starts.

3. Quotes and pricing

• Quotes are based on the information you provide, including registration, make, model, year, key type, and fault description.

• Prices may change if the vehicle, key type, or fault differs from what was described.

• We will confirm the price before starting work, where possible.

4. Bookings and arrival times

• Arrival times are estimates and can change due to traffic, weather, and earlier jobs taking longer than expected.

• You must ensure we can safely and legally access the vehicle at the agreed location.

• If we arrive and cannot access the vehicle, or the job cannot proceed due to missing information or authorisation, a call out or wasted visit fee may apply. If so, we will explain this during booking where possible.

5. Proof of ownership and authorisation

We require reasonable proof that you own the vehicle or are authorised to request work. If proof cannot be provided, we may refuse service.

6. Customer responsibilities

You agree to:

• Provide accurate vehicle details and a clear description of the problem.

• Provide safe access to the vehicle, including any keys, locks, and relevant security information you are aware of.

• Confirm you are the owner or authorised user and can provide proof of ownership.

• Tell us if there have been previous locksmith attempts, diagnostic work, or electrical issues that may affect the job.

7. Vehicle condition and limitations

• We use non-destructive methods wherever possible, but some situations may require additional work or parts.

• We are not responsible for existing faults, prior damage, or issues caused by third party repairs or attempted coding before we attend.

• Some vehicles may have security systems that limit what can be done on site. If this applies, we will explain the options.

8. Battery support and programming

Some key programming and diagnostic work requires stable vehicle voltage. Where appropriate, we may use a battery support unit to help keep the vehicle voltage stable during programming. This does not guarantee the vehicle will not have separate battery or electrical faults.

9. Cancellations

• If you need to cancel, please tell us as soon as possible.

• If we have already travelled or prepared parts for your job, a call out fee or parts costs may apply. We will explain this where possible.

10. Payments

• Scheduled Appointments:
  A non-refundable booking deposit of 30% of the quoted fee is required to secure all scheduled bookings. The deposit is deducted from the final balance, which is due upon completion of the work.

• Emergency Call-Outs:
  A non-refundable call-out fee may be required prior to dispatch. This fee covers travel and attendance and is deducted from the final invoice where work is completed.

• Deposits and call-out fees may be forfeited if cancellation occurs with less than 24 hours’ notice, the customer is not present, the vehicle is inaccessible, or required documentation is not provided.

• Payment is due on completion unless otherwise agreed in writing. We accept the payment methods confirmed at booking or listed on our website. Ownership of supplied goods remains with us until paid in full.

11. Warranty

Warranty terms are set out in our Warranty policy. Warranty does not affect your statutory rights.

12. Liability

• We will take reasonable care and skill in providing our services.

• Our liability is limited to the cost of the service provided, except where the law does not allow limitation.

• We are not liable for indirect losses, loss of earnings, or consequential losses.

13. Governing law

These terms are governed by the laws of England and Wales. Disputes will be handled by the courts of England and Wales.