Warranty Policy

1. What this warranty is

This is a voluntary warranty provided by Car Key HQ trading as Car Key HQ. It sits alongside your statutory rights and does not replace them.

2. What we cover

We cover faults that are directly caused by our workmanship on the day of service for:

• Keys, remotes, and fobs supplied by us

• Programming work carried out by us

• Repairs to remotes and fobs carried out by us

3. What we do not cover

We cannot cover issues caused by anything outside our control, including:

• Vehicle faults, immobiliser issues, module faults, wiring faults, or software faults

• Low vehicle battery voltage, battery failure, charging system problems, jump start issues, or voltage spikes

• Damage after handover, including drops, crush damage, water damage, corrosion, heat damage, or normal wear and tear

• Batteries, unless supplied and fitted by us as part of the job

• Customer supplied or third party supplied parts

• Any work affected by previous or later third party repairs, diagnostics, coding attempts, or locksmith work

• Lost items, theft, or accidental loss

• Problems caused by incorrect information provided at booking, such as wrong vehicle details or undisclosed faults

4. Warranty period

Our standard warranty period is 12 months from the date of service, unless a different period is stated on your invoice or receipt.

5. Conditions of warranty

The warranty is valid only if:

• The key, remote, or vehicle has not been opened, modified, repaired, or reprogrammed by anyone else after our visit

• The item has been used normally and not misused or damaged

• You report the issue as soon as possible after it appears

• You allow us a reasonable opportunity to inspect, test, and where needed attempt a remedy

6. What we will do if a claim is accepted

If the issue is covered, our remedy is limited to one of the following, at our option:

• Reprogram the supplied key or remote

• Repair the supplied key or remote

• Replace the supplied key or remote with an equivalent item We do not provide compensation for time, inconvenience, travel, recovery, towing, vehicle hire, or loss of earnings.

7. Call out and access

If we need to return to inspect or test, we may need the vehicle to be present, accessible, and with a stable power supply. If the fault is found not to be covered, we may charge a call out, diagnosis, or labour fee, which we will explain before attending.

8. Limits of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential losses, including loss of earnings, loss of business, loss of profit, loss of use, missed appointments, recovery costs, or accommodation costs. If we are found liable for any loss, our total liability is limited to the amount you paid for the service in question.

9. Important legal note

Nothing in this policy limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be limited by law. This policy does not affect your statutory consumer rights.

10. How to make a claim

Contact us with:

• Your name and contact number

• Vehicle registration

• Date of service or invoice number

• A clear description of the issue Photos or a short video can help. We may need to inspect the vehicle or the key or remote to confirm the cause.